These Terms and Conditions of Sale are entered into, on the one hand, by CIDREA SARL, a limited liability company with a share capital of €10,000, whose principal place of business is located in Lorient, registered with the Lorient Trade and Companies Register under number 907 887 780, hereinafter referred to as “CIDREA,” which operates the website cidrea.fr, and, on the other hand, by any individual or legal entity wishing to make a purchase via the cidrea.fr website, hereinafter referred to as “the Buyer.”
Translated with DeepL.com (free version)
Article 1. Subject
These Terms and Conditions of Sale are intended to define the contractual relationship between CIDREA and the buyer, as well as the terms applicable to any purchase made through the cidrea.fr website. The purchase of a product through this website implies the buyer’s unconditional acceptance of these Terms and Conditions of Sale, which the buyer acknowledges having read prior to placing an order. Prior to any transaction, the buyer declares, on the one hand, that the purchase of products on the cidrea.fr website is not directly related to their professional activity and is limited to strictly personal use, and, on the other hand, that they have full legal capacity, enabling them to enter into a binding agreement under these general terms and conditions of sale.
CIDREA reserves the right to modify these terms and conditions of sale at any time in order to comply with any new regulations or to improve the user experience on its website. Consequently, the applicable terms and conditions will be those in effect on the date the buyer places the order.
Article 2. Products
The products offered are those listed on the cidrea.fr website operated by CIDREA, subject to availability. CIDREA reserves the right to modify its product lineup at any time. Each product is presented on the website with a description detailing its main technical specifications. The photographs are as accurate as possible but are not binding on the Seller. The sale of products presented on the cidrea.fr website is intended for all buyers residing in countries that fully authorize the importation of these products into their territory.
Article 3. Prices
The prices listed on the product pages of the online catalog are in euros (€) and include all taxes (TTC), reflecting the applicable VAT rate on the date of the order. Any change in the VAT rate may be reflected in the price of the products. CIDREA reserves the right to modify its prices at any time; however, the price listed in the catalog on the date of the order will be the only price applicable to the buyer. The prices listed do not include shipping costs, which are billed in addition to the price of the purchased products based on the total order amount. For all orders, shipping costs are billed to the buyer.
Article 4. Ordering and Payment Terms
Before placing an order, the buyer must create an account on the cidrea.fr website. The account creation section is accessible directly from the menu bar. Each time the buyer visits the site, if they wish to place an order or view their account (order status, profile, etc.), they must log in using this information. CIDREA offers the buyer the option to order and pay for products in several steps:
– The buyer selects the products they wish to order and adds them to the “cart,” making any necessary changes (quantities, product codes, etc.),
– The buyer verifies the shipping address or enters a new one.
– Shipping costs are calculated and presented to the buyer.
– Finally, the buyer securely enters their personal credit card information via the secure STRIPE interface. If the payment is accepted, the order is recorded and the contract is definitively formed.
Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may request cancellation of the credit card payment; the amounts paid will then be credited back or refunded. The credit cardholder is not liable if it is proven that the disputed payment was made fraudulently, remotely, without physical use of the card.
Confirmation of an order constitutes acceptance of these terms and conditions of sale, acknowledgment of full knowledge of them, and a waiver of the right to invoke the buyer’s own terms and conditions of purchase. All data provided and the recorded confirmation shall serve as proof of the transaction. If the buyer has an email address and has provided it on the order form, CIDREA will send confirmation of the order’s registration via email.
If the buyer wishes to contact CIDREA, they may do so either by mail at the following address: CIDREA SARL, 29 rue de Carnel, 56100 Lorient; by email at the following address: contact@cidrea.fr; or by phone at +33 955168425.
Article 5. Retention of Title
CIDREA retains full and complete ownership of the products sold until full payment has been received, including the principal amount, fees, and taxes.
Article 6. Right of Withdrawal
Pursuant to Article L121-20 of the Consumer Code of France, the buyer has fourteen business days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for an exchange or refund without penalty, except for return shipping costs.
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which must be within the agreed-upon geographic area. Delivery times are provided for informational purposes only; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer reimbursed. CIDREA may provide the buyer with the tracking number for their package via email. The buyer’s order will be delivered to their home or to a pickup location. If the buyer is not home, they will receive a delivery notice from the carrier, allowing them to schedule a new delivery or pick up their package at a pickup location. Risks associated with shipping are the responsibility of the buyer from the moment the items leave CIDREA’s premises. The buyer is required to inspect the condition of the packaging and the contents of the shipment in the presence of the delivery person upon delivery. In the event of damage during shipping, any claim must be filed with the carrier within three days of delivery.
If a package is not delivered (to the buyer’s home or a pickup location) due to the buyer’s fault, resulting in the package being returned to the sender, the return shipping costs will not be refunded to the buyer. Furthermore, if the buyer wishes to have the order reshipped, they must pay the shipping costs again.
Article 8. Warranty
All products supplied by CIDREA are covered by the statutory warranty provided for in Articles 1641 et seq. of the Civil Code. In the event that a product sold does not conform to its description, it may be returned to CIDREA, which will accept the return, exchange the product, or issue a refund. All complaints, requests for exchanges, or refund requests must be sent by mail to the following address: CIDREA, 29 rue de Carnel, 56100 Lorient, within thirty days of delivery.
Article 9. Liability
In the context of online sales, CIDREA is bound only by an obligation of means. CIDREA shall not be held liable for any damage resulting from the use of the Internet, such as data loss, unauthorized access, viruses, service interruptions, or other unforeseen issues.
Article 10. Intellectual Property
All elements of the cidrea.fr website are and remain the exclusive intellectual property of CIDREA. No one is authorized to reproduce, exploit, or use for any purpose whatsoever—even in part—any elements of the website, whether in the form of photographs, logos, images, or text.
Article 11. Personal Data
CIDREA undertakes to maintain the confidentiality of any information provided by the purchaser that may be required for the use of certain services. All information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the user has the right to access, modify, and delete information concerning him or her. The user may submit a request at any time by mail to the following address: CIDREA, 29 rue de Carnel, 56100 Lorient.
Article 12. Dispute Resolution
These terms and conditions for distance sales are governed by French law. For any disputes or litigation, the court of competent jurisdiction shall be the court in Lorient.